Language and Interpreter Services

Professional interpreters should be used to communicate with people with limited English comprehension and speaking capacity in all situations concerning their medical condition and/or treatment.

• NMHS Interpreter Services and Translated Information Policy
• SCGH Interpreter Services

Information Needed Prior to Referral:

• Patient Details:
  • Full Name
  • Correct MRN
  • Gender
  • Language / Dialect

• Your Details:
  • Name
  • Clinic/Dept/Specialty
  • Contact Number

How to work effectively with an interpreter:

• Establish information required prior to appointment / meeting
• Confirm whether patient has a preference of gender for the interpreter
• Confirm language / dialect required
• Book interpreter a minimum of 24hrs prior when possible
• Make sure you, and any other necessary staff, are available when the interpreter arrives (time is money!)
• Speak clearly and do not shout
• Allow time for the message to be interpreted between segments of information

Weekdays 08:30-17:00:

• Onsite Interpreters:
  • Esp. if  telephone services unsuitable (eg. hear impairment, AUSLAN)
  • Contact SCGH Language Services
    • Ext 4698
    • Pager 4436
    • Fax 4663

OR

• WA Interpreters
  • Phone: 9451 6944 or 9451 6957

OR

• OnCall Interpreters
  • Available 24hrs, 7 days
  • Phone: 9225 7700

Afterhours / Weekends:

• OnCall Interpreters
  • Available 24hrs, 7 days
  • Phone: 9225 7700