Language and Interpreter Services

 

Professional interpreters should be used to communicate with people with limited English comprehension and speaking capacity in all situations concerning their medical condition and/or treatment – SCGH Policy No. 034.

 

Information Needed Prior to Referral:

  • Patient Details:
    • Full Name
    • Correct MRN
    • Gender
    • Language / Dialect

 

  • Your Details:
    • Name
    • Clinic/Dept/Specialty
    • Contact Number

 

How to work effectively with an interpreter:

  • Establish information required prior to appointment / meeting
  • Confirm whether patient has a preference of gender for the interpreter
  • Confirm language / dialect required
  • Book interpreter a minimum of 24hrs prior when possible
  • Make sure you, and any other necessary staff, are available when the interpreter arrives (time is money!)
  • Speak clearly and do not shout
  • Allow time for the message to be interpreted between segments of information

 

 

Weekdays 08:30-17:00:

  • Onsite Interpreters:
    • Esp. if  telephone services unsuitable (eg. hear impairment, AUSLAN)
    • Contact SCGH Language Services
      • Ext 4698
      • Pager 4436
      • Fax 4663

OR

  • WA Interpreters
    • Phone: 9451 6944 or 9451 6957

OR

  • OnCall Interpreters
    • Available 24hrs, 7 days
    • Phone: 9225 7700

 

Afterhours / Weekends:

  • OnCall Interpreters
    • Available 24hrs, 7 days
    • Phone: 9225 7700

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